XOTERIA.TV TECHNICAL SUPPORT FAQ
CONTACT TECHNICAL SUPPORT
click on subjects for quick perusal:
WHY DOESN'T AN AUTOPLAY VIDEO START?
SPECIAL CODEC REQUIRED?
WHY DOES THE VIDEO STOP OR STUTTER?
WHY DO SOUND LEVELS VARY VIDEO TO VIDEO?
WHY DON'T VIDEOS PLAY ON MY iPAD OR ANDROID?
WHY DOES SOUND FROM ADS INTERFERE WITH THE PROGRAMS?
WHY CAN'T I DOWNLOAD ANY OF THE VIDEOS? ADV. DOWNLOAD BUTTONS SAFE?
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THE VIDEO DOES NOT START ON AUTOPLAY STREAMS
Some of our videos are "autoplay" and start automatically when you
reach the video web page. Others are "click start" which means you
must click the arrow > on or below the screen, usually center or
lower left. A bar atop the viewing screen lets you know if the
video you wish to watch is "autoplay" or "click start".
Please allow an "autoplay" video 15-30 seconds to load.
If an autoplay video does not start after sufficient waiting time:
Try refreshing (re-loading) the web page. If there is still no video,
please click over the screen. A menu should appear.
Deselect "Play," the select "Play" again. If the video still does not
play and you have a broadband connection, ensure you have Flash
(Shockwave) video software installed in your computer and the
auto-execute plug-in on your browser. Most computers and
browsers have Adobe Flash Media pre-installed. If you believe
you need to download the latest version of Adobe Flash Media,
visit adobe.com. Please remember that video streams on the
internet require at least a 3 mbps. or higher Broadband connection
NO SPECIAL CODECS REQUIRED
No! No special codecs or video players other
than Flash and computer's proprietary player is needed! We have
noticed an advertising luring our visitors with a deceptve
"play-download now" square banner ad below viewing screens. It
is NOT necessary to click on this ad and download codecs or a
video player to view our videos. Our viewers have told us this
advertiser's software is hard to remove from computers. This is an
ad for an outside video company not related to Xoteria.tv or
any of our subdomains, i.e. oldiestelevision.com. We have issued
a cease and desist order on Monday, April 21, 2011 to the advertising
agency (Adbrite, San Francisco, CA) to remove this misleading ad
from xoteria.tv and all subdomain webpages.
THE VIDEO STOPS OR STUTTERS?
Internet security and anti-virus software (Norton, McAfee,
Kapersky, Spybot) sometimes blocks or detains the stream.
Xoteria.tv (server xoteria.com is a secure server
free of malware and spyware as certified by our server host, UOL.
Please try minimizing security, anti-virus or other system scanning
software during watching videos on the internet.
If the video still "hiccups,"
on "autoplay" videos, please try re-loading the page to see if buffering
time is more adequate. On "click start" videos, please click "pause,"
allow the video to download with more buffering time (30-60 seconds),
then resume "play."
THE SOUND LEVEL VARIES VIDEO TO VIDEO
Our video websites play videos from many different base sources. The only
solution we may offer is to please adjust your sound level for each video. Some
audio tracks are four channel surround sound (more recent videos). stereo,
synthesized stereo or mono, for older programs such as Oldies Television.
Most computers have keyboard sound level controls, usually to
the user's far right, or an assigned "f+number" key top row.
VIDEOS WILL NOT PLAY ON MY iPAD OR ANDROID
For whatever reason, earlier versions of Ipads, Iphones, Androids
and tablets did not support Flash Media, the format of our
video streams. We have been advised by Apple that newer versions
will support Flash Media as well other tablets. We now use the "iframe"
video streaming code which should correct not only PC-Mac cross
compatibility, but portable devices such as iPad and Android.
WHEN I GO TO A VIDEO, ADVERTISING AUDIO INTERFERES
WITH THE FIRST FEW SECONDS OF THE PROGRAM I SELECTED
Unfortunately, our agreement with the advertising agency precludes
us from deleting their video or Flash Media ads with audio. What
you may do is hit the "Pause" button (or > arrow) on the ad screen
and stop the sound interference. Then, after the video you are
watching ends, you can elect to play the ad video if it interests you.
VIDEO DOWNLOADS NOT AVAILABLE.
Our arrangement with the copyright owners from whom we attain
rights to stream the video programs, or syndication streamers from whom we
attain certain programs preclude us from facilitating or allowing
downloads. Certain programs may be available on DVD/Blu-Ray.
We do not sell or rent video media. We urge caution when clicking
on Download, Play Now, or Watch Now buttons from an ad. We cannot
control or be responsible for any consequence from the external advertiser's
website. The best way to make these "Download" etc ads go away is to
ignore them.
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